Emails should be used after the more traditional verbal forms of communication have been exhausted. Giving bespoke feedback is important to me, and in my experience the best and effective feedback process is usually verbal. Face to face interaction is a dying art in the digitalised age and in the professional workspace top employers highly value such soft skills. For example:
I communicate extensively using emails, and I will respond to them quickly and efficiently. I will also use text messaging as a means to interact with people more effectively. I don’t like (or respond to) emails written as text messages. Recently I received this email from a student:
Some of the slides that you used in the lecture today aren’t in the slides up on QOL. Are you going to put up an updated version of them ?
If you think this is the correct way to interact with a lecturer or anyone in a professional capacity, you need to think again. Email etiquette is important, and will become more important as you move away from university into the workforce. Click here for some guidance on email etiquette.
Here’s a sample of the type of email I like to receive:
Subject line: I’d like you to do/say/write/explain something/meet me/clear something up/etc
Body: Hi Barry,
I am emailing you because….
Subject: A clear, concise and answerable query. I will not reply to general statements that waffle on, so get to the point!
There is no excuse for poorly worded emails and as such I will just NOT REPLY to any that aren’t written in a concise, respectful and professional manner.
This is my email policy.
In return, I promise to apply the same courtesy to you.
NOTE: I will NOT REPLY to queries where I am repeating information I have already provided. For example, information contained in teaching resources uploaded to a student portal.